CERTIFICATIONS
SETELIA has chosen to implement a Management System integrating the aspects of Quality, Occupational Health and Safety (OHS), Information Security (ISS) and Environment . Its purpose is to guarantee the satisfaction of our customers, employees and interested parties by meeting their needs. Furthermore, it also ensures compliance with regulatory, legal and normative requirements based on continuous improvement and overall performance.
The AFNOR certification body has certified SETELIA for its activities of:
“Services and consultancy in telecommunications and information technologies.”
ISO 9001:2015
QUALITY MANAGEMENT SYSTEM (QMS)
ISO 14001:2015
ENVIRONMENTAL MANAGEMENT SYSTEM (EMS)
ISO/IEC 27001:2013
INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS)
Objectifs :
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Gagner en efficacité en fournissant des produits et services conformes aux exigences des clients, mais aussi légales et réglementaires.
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Accroître la satisfaction des clients.
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Goals:
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Improve environmental performance in ways that contribute to sustainable development.
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Anticipate the risks.
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Objectifs :
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Améliorer l’efficacité de la sécurité de l’organisation de SETELIA.
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Réduire les risques associés à ces informations, en particulier son système d’information.
These frameworks are excellent management and development tools that help us improve our performance. In this case, these three frameworks combine perfectly due to their common HLS (High Level Structure) structure.
These various certifications require the implementation of a number of internal processes to improve our operations, which is made possible by the involvement and mobilization of all SETELIA employees . To ensure compliance with the requirements related to the standards, SETELIA is audited annually by an external company, AFNOR CERTIFICATION.
Certifications ISO 9001 , ISO 14001 and ISO/IEC 27001 are deployed on the two SETELIA sites in France, namely:
Head quarter
2 Volney street, 75002 PARIS
Technical Site (Laboratory)
16 Jean Jacques Rousseau Street – Le Florentin building, 92130 ISSY-LES-MOULINEAUX
Through its SMIR (Responsible Integrated Management System) policy, SETELIA's commitment is reflected in 4 general objectives :
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​OUR CUSTOMER SATISFACTION
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THE CONTINUITY OF OUR DEVELOPMENT WHILE RESPECTING THE ENVIRONMENT
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THE EVOLUTION OF OUR EMPLOYEES
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THE SECURITY GUARANTEE OF OUR INFORMATION SYSTEM
SETELIA holds an accreditation for its laboratory:
I SO/IEC 17025:2017
COMPETENCE OF CALIBRATION AND TESTING LABORATORIES
Accreditation is a way to guarantee the technical competence and impartiality of a regulatory body. An accreditation body has investigated and decided, with the help of an expert auditor, to grant us this guarantee of quality.
ISO/IEC 17025:2017 accreditation is based on internationally recognized criteria for the competence of calibration and testing laboratories. SETELIA obtained this accreditation to maintain its status as an RTO (Recognized Test Organization) within the GCF (Global Certification Forum).
THE GCF
The Global Certification Forum is a consortium of device manufacturers, mobile operators, and test houses. Its goal is to ensure interoperability between mobile devices, operators, and network equipment manufacturers. GCF tests are divided into three categories:
2G/3G/4G/5G COMPLIANCE TESTS
Ensure terminal compliance with standards .
THE FIELD TRIAL 2G/3G/4G/5G TESTS
Ensure the compatibility of a terminal in mobility and static with at least GCF member mobile operators.
SERVICE TESTS (IOP)
Ensure the compatibility of a terminal with mobile services (NFC, OMA MMS, Browsing Streaming, etc.) at least from GCF member mobile operators.
The requirements of ISO/IEC 17025:2017 apply to our GCF RTO activity and to all associated processes. SETELIA, however, is not affected by the sections of the standard concerning sampling, calibration, and measurement uncertainty activities.
SETELIA's accreditation certificate is available on the website of the accreditation body American Association for Laboratory Accreditation | A2LA.
RECLAMATION
Customers may submit their observations and complaints to the laboratory within one month of receiving the test report by sending an email to qse@setelia.com . These are recorded, which triggers, if necessary, the implementation of corrective actions that feed into the continuous improvement process instigated by the operation under quality assurance. Any SETELIA employee is authorized to record a written or oral complaint. This feedback will allow the laboratory to improve its services for greater customer satisfaction. The complaints handling procedure is available to customers upon request. Any complaint relating to test results must be subject to a new sample submission if the minimum retention period is exceeded or in the event of changes in the samples.